Terms and Conditions


General data protection regulations

Still Calm takes the collection, storage and the usage of your personal data very seriously. Under the revised GDPR that came into place on 25th May 2018, you can review our GDPR Privacy Notice, which outlines our responsibilities and your rights. 

It is understood that all students must read and agree to the following terms and conditions before being accepted on still calm courses and workshops.

Course and workshop fees

1.1. All course and workshop fees are payable via Bacs payment in one instalment. 
1.2. All courses booked must be paid in full no later than two weeks prior to the course date(s), unless otherwise agreed.
 2. Cancellation (or rescheduling) of a training course by the student
2.1. We are unable to offer refunds if you want to cancel your course or workshop, unless in exceptional circumstances.
2.2. Not completing or not showing up for part of the course will not entitle the student to any refund.
2.3. A transfer onto another workshop or course may be requested, subject to availability. This option must be used within 6 months of the original course/workshop date. 
2.4. Transfer onto another workshop or course will only be available, if notified within 2 weeks of the original date.
 3. Cancellation (or rescheduling) of a training course by Still Calm.
3.1. From time to time, there may not be sufficient numbers of students to allow training to proceed. If this is the case, the following conditions will apply:

  1. Notice will be given (via e-mail, phone and text) at least 7 days before the training date.

  2. Students will be given the opportunity to complete their course on a one-to-one basis if this is a practical option for their course or workshop. If this is the preferred option there may be an additional fee to pay for a personal coaching course.

  3. Still Calm reserves the right to alter course dates and venues without liability.

  4. In the unlikely event of a course being cancelled, Still Calm will not be liable for any expenses incurred by the participant associated with joining that course.

  5. Still Calm will not normally reimburse travel or accommodation expenses. Still Calm is not able to offer refunds for cancellations outside our control, including but not exhaustively any act of God, riot, war, adverse weather conditions, flooding or industrial action.

Cancellation of corporate assignment or evenT

4.0 The below terms and conditions will be sent on notification of a new assignment or event with the company/booking agent. It is expected that the appointing company/booking agent has read and agreed the terms and conditions on confirmation of any assignment or event. Any subsequent assignments or events will apply the same terms and conditions unless otherwise notified by Still Calm.

4.1 By the company/booking agent. The following cancellation charges will apply:

30 days + before the date of the assignment/event - no charge

15-29 days before the assignment/event - 50% of the total invoice amount

7-14 days before the assignment/event - 75% of the total invoice amount

0-7 days before the assignment/event - 100% of the total invoice amount

If the company/booking agent books within 7 days of the date of the assignment and then subsequently cancels a 100% charge of the total invoice amount will be made.

4.2 By Still Calm

In the unfortunate circumstance that Still Calm finds it necessary to cancel an assignment/event due to illness or emergency situations, no charge will be invoiced.

If Still Calm is unable to fulfil an assignment or event due to adverse weather, travel conditions or strike action, Still Calm reserves the right to charge a percentage of the invoice amount dependent on individual assignment/event circumstances.

4.3 The terms and conditions as outlined in section 4 are with the booking agent or the company if appointed directly. They will apply in place of any contractual arrangement or subsequent agreement that the booking agent has with the company that the work is to be carried out for.

4.4 Payment terms are strictly 30 days from the date of invoice. Any monies not settled within this period may be subject to interest surcharges.

5. Guarantees
5.1. Still Calm guarantees to respond to all enquiries in a timely manner.
6.1. Complaints Procedure
By phone:         07960 674 020
By e-mail:         louise@stillcalm.co.uk

7. Health and Safety
7.1. In the interests of health and safety for all students the following conditions apply to all training courses and workshops:
Still Calm courses are open meditation practice courses for the purpose of practicing mindfulness meditation related to stress reduction.  The courses and practices do not provide counselling or medical treatment and if you are, or believe you may be, suffering any physical or mental condition, please seek advice from you doctor prior to booking a course or workshop. 
 7.2. By enrolling students agree to be in a fit state to receive a normal range of facilitated meditation practices, without any exceptions for physical and mental infirmity, incapacity or hyper-sensitivity to such meditation practices.
 7.4. Still Calm reserves the right to ask a student to leave the course (without recompense) if their behaviour is not conducive to a team environment.
8. On the day of training
8.1. It is the responsibility of each student to make sure that they know the route to the training venue and that they arrive in good time. Map and directions will be made readily available. Access is granted at all venues 30 minutes before the start of training. Students should try to arrive at the venue with at least 15 minutes to spare before the course begins. 
9. Late arrival
9.1. If due to unforeseen circumstances you find that you may be arriving late for a course then you should contact Louise on 07960674020 as soon as possible. You must make contact before the start time for the course. If you arrive any later than 60 minutes after the start time then you may not be able to participate with the course or workshop and a refund cannot be offered. If you are not able to participate on the day then the individual circumstances will be considered and you may be offered the opportunity to choose an alternative date for training. In this case it is likely that at least a part payment will be required. This is entirely at the discretion of Still Calm.
10. Permissible use of training and training materials
10.1. Still Calm offers training courses and workshops to students to provide them with the skills for living a mindful life and have the tools to manage stress. Our courses are not intended to permit students to deliver training themselves, therefore any and all course materials are intended only for reference purposes when during the course and for practicing in private after the course. Unauthorised copying, distribution or other use of training materials will be seen as a breach of copyright.


Meditation and mindfulness and Bachs remedies are safe to use for everyone, however if you are under a doctor or other medical professional for a mental health condition, you will be required to provide a letter with the agreement for you to take part in any activities or consultation.